Frequently Asked Questions
How long does shipping take?
Orders usually arrive within 8–16 business days after they are processed. Delivery times are estimates, not guarantees.
Do you offer free shipping?
Yes, shipping is free on all orders within the United States. Shipping costs are included in the product price.
Where do you ship?
We currently ship only within the United States.
How do I track my order?
Once your order ships, we will email you a tracking number and a tracking link. Please check your inbox and your spam folder too.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in the same condition you received them, with tags attached and in original packaging. Please contact us at gripvexofficial@gmail.com before sending any item back.
What if my item arrives damaged or wrong?
Please contact us within 7 days of delivery at gripvexofficial@gmail.com with photos of the item and packaging. We will make it right.
How long does a refund take?
After we receive and inspect your return, approved refunds are sent to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
Can I exchange an item?
Yes. Contact us at gripvexofficial@gmail.com and we will help you find the right option.
Are your products medical devices?
No. Our products are fitness and wellness accessories. They are not medical devices and are not a substitute for professional medical advice. If you have an injury or health condition, please consult a qualified healthcare professional before use.
How do I contact you?
Email us at gripvexofficial@gmail.com. We usually reply within 24–48 hours on business days