Refund policy

Return & Refund Policy

Return Eligibility

You can return an item within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, with tags attached, and in its original packaging. Please include your receipt or proof of purchase.

Hygiene-related items, such as gloves, wrist wraps, resistance bands, and yoga mats, can be returned only if they are unused and the original packaging is intact.

How to Start a Return

Please contact us at gripvexofficial@gmail.com before sending any item back. Returns sent without prior approval cannot be accepted.

Once your return is approved, we will email you the return instructions and the address to send your package to.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at gripvexofficial@gmail.com. Send us photos of the item and packaging so we can review the issue quickly. For these cases, we will cover the return shipping cost, or send a replacement or refund.

Exchanges

Want a different size or color? Contact us at gripvexofficial@gmail.com and we will help you find the right option.

Refunds

After we receive and inspect your returned item, we will email you to confirm whether your refund has been approved. Approved refunds are sent back to your original payment method within 10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at gripvexofficial@gmail.com.

Non-Returnable Items

Gift cards cannot be returned.

Questions

For any return or refund question, email us at gripvexofficial@gmail.com.