Privacy policy

Privacy Policy

Last updated: October 19, 2026

GripVex (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit our store, how we use it, and the choices you have.

Information We Collect

When you visit or buy from our store, we may collect:

  • Information you give us: name, email address, phone number, shipping and billing address, and order details.
  • Payment information: handled by our secure payment providers. We do not store your full card details.
  • Store activity: pages you visit, products you view or add to your cart, and how you arrived at our store.
  • Device information: browser type, device type, and IP address.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations, shipping updates, and tracking information
  • Respond to your questions, returns, and refund requests
  • Improve our store and product selection
  • Send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
  • Prevent fraud and keep our store secure

Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us run the store, such as:

  • Shopify, our e-commerce platform
  • Payment processors
  • Shipping and fulfillment partners, who need your address to deliver your order
  • Meta (Facebook and Instagram), which may use cookies or pixels to measure our advertising and show relevant ads

We may also share information if required by law.

Cookies and Tracking

We use cookies to keep your cart active, remember your preferences, understand how our store is used, and measure our advertising. You can turn off cookies in your browser settings, but some parts of the store may not work properly.

Data Storage and International Transfers

Your information may be processed and stored in the United States and in other countries where our service providers operate. We take reasonable steps to protect your information.

Data Security

We use secure payment processing and reasonable safeguards to protect your information. No online system is 100% secure, so please keep your login details safe.

Your Rights

You can ask us to:

  • Tell you what personal information we hold about you
  • Correct or update your information
  • Delete your information, unless we need to keep it for legal or order-record reasons
  • Stop sending you marketing emails

To make a request, email us at gripvexofficial@gmail.com. We will respond within a reasonable time.

Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top will show when it changed.

Contact Us

If you have any questions about this policy, email us at gripvexofficial@gmail.com.