๐ Refund & Return Policy
GripVex โ Last Updated: October 2026
Our Promise to You
At GripVex, your satisfaction is everything. If you are not 100% happy with your purchase, we will make it right โ no stress, no hassle.
Return Window
You have 30 days from the date you receive your order to request a return or refund.
Who Is Eligible for a Return?
To qualify for a return, your item must meet these conditions:
- โ Item is unused and in its original condition
- โ Item is in its original packaging
- โ You have your order number or proof of purchase
The following are not eligible for return:
- โ Items damaged due to misuse or improper care
- โ Hygiene-sensitive items that have been opened and used (e.g., gloves, braces)
- โ Items marked as final sale
How to Request a Refund
It is easy โ just follow these steps:
- Email us at gripvexofficial@gmail.com
- Include your order number and the reason for your return
- If the item is damaged or defective, attach a clear photo
- We will respond within 1โ2 business days with full instructions
Refund Timeline
Once your return is approved:
- Your refund will be credited to your original payment method
- Processing takes 5โ10 business days after approval
- You will receive an email confirmation once the refund is issued
Received a Damaged or Wrong Item?
We are so sorry if this happened! Please contact us immediately at gripvexofficial@gmail.com with:
- Your order number
- A clear photo of the item received
We will either send you a free replacement or issue a full refund โ your choice, no questions asked.
Lost or Missing Package?
If your order has not arrived within 30 days of the expected delivery date, contact us at gripvexsupport@gmail.com. We will investigate with the carrier and either reship your order or provide a full refund.
Return Shipping Costs
- ๐ข Defective or wrong item: GripVex covers all return shipping costs
- ๐ก Change of mind: Customer is responsible for return shipping costs
Non-Refundable Situations
- Order delivered successfully but not returned within 30 days
- Customer provided an incorrect shipping address
- Delays caused by customs clearance or force majeure events
๐ง Contact Us
Email: gripvexofficial@gmail.com
Website: gripvexstore.myshopify.com
Response time: Within 1โ2 business days